Introduction
By accessing or using our website, showroom services, or purchasing from us, you agree to follow these Terms & Conditions. These apply to all website visitors, customers, and users of our services. If you do not agree, you should not use our website or services.
Products & Authenticity
All gemstones sold by Rora Gems are natural and supplied according to the given descriptions. Certified gemstones will be provided with relevant laboratory reports when applicable. Minor variations in color or appearance may occur due to photography or screen settings.
We supply:
Natural loose gemstones
Certified Ceylon sapphires and rare gemstones
Custom gemstone cutting and polishing
Custom request jewellery services
(Aligned with your product/service presentation.)
Orders & Acceptance
Orders placed online or through direct communication are considered purchase requests. Rora Gems reserves the right to accept or decline orders due to availability, pricing errors, or security concerns.
Pricing & Payments
Prices may vary depending on gemstone quality, rarity, and availability. Prices may change without prior notice. Payments can be made through approved payment methods including bank transfers and secure payment gateways. Rora Gems does not store sensitive payment details.
Shipping & Delivery
We provide both local and worldwide shipping using insured and trackable courier services. Delivery timelines depend on destination and shipping method. Customers are responsible for customs duties, taxes, or import regulations applicable in their country. Local customers can arrange showroom collection or delivery when required.
Returns & Refunds
Returns are accepted only under approved conditions stated in our Return Policy. Customized, specially cut, or personalized gemstones and jewellery may not be eligible for return. Refunds are processed after inspection and approval.
Customer Responsibility
Customers must provide accurate shipping and contact details. Rora Gems is not responsible for delays caused by courier services, customs clearance, or incorrect information provided by customers.
Astrology and Gemstone Advisory Disclaimer
All astrological recommendations, gemstone uses, and beliefs related to wearing gemstones or amulets are based on traditional astrological teachings and established methods, and do not represent personal advice from our company. Astrology is a centuries-old practice with historical significance, and while many individuals value its guidance, results may vary; therefore, we do not accept any liability for outcomes. Our sole intention is to provide quality gemstones and ensure customer satisfaction, and we are always pleased if these traditional practices bring positive experiences to our clients.
Intellectual Property
All website content including images, branding, and text belongs to Rora Gems and cannot be reused without written permission.
Privacy
Customer information is handled securely and used only according to our Privacy Policy.
Limitation of Liability
Rora Gems is not responsible for indirect or consequential losses related to website use, product usage, or shipping delays. Liability is limited to the purchase value of the product.
Governing Law
These Terms are governed by the laws of Sri Lanka. Any disputes will be handled through Sri Lankan legal or arbitration channels.
Updates to Terms
Rora Gems reserves the right to update Terms & Conditions without prior notice. Continued use of services means acceptance of updated terms.
Contact Information
For questions, customers can contact us through our official communication channels.
