Order Processing
In-store ready loose gemstones will be processed within 1 – 2 business days after payment confirmation. Custom jewellery orders will typically require 5 – 10 business days for completion, and may take up to 15 business days in special or complex design cases.
Local Delivery – Sri Lanka
We deliver island-wide using trusted and secure courier partners.
Estimated delivery time: 1 – 3 working days depending on location.
Same-day or next-day delivery may be available for Colombo and suburbs (subject to availability and order timing).
Shipping Charges
Shipping charges may vary depending on:
Delivery location
Package value and insurance coverage
Special handling requirements (high-value gemstones or jewelry)
Free delivery may be offered for selected high-value orders (at Roragems discretion).
Packaging & Security
All gemstones and jewelry are packed using:
Tamper-proof secure packaging
Protective internal casing
Discreet external packaging for customer privacy
Insurance
High-value items are shipped with full insurance coverage until safely delivered to the customer.
Delivery Confirmation
Signature may be required upon delivery for high-value shipments.
Customers must ensure someone is available to receive the package.
Incorrect Address / Failed Delivery
Customers are responsible for providing accurate delivery details.
Re-delivery charges may apply if delivery fails due to incorrect address or unavailability.
Order Tracking
Tracking details will be shared once the order is dispatched (where available).
Inspection Upon Delivery
Customers are advised to:
Check package condition before accepting
Report any damage immediately (within 24 hours)
Delays
While we aim to deliver within estimated timelines, delays may occur due to:
Weather conditions
Courier delays
Public holidays or unforeseen circumstances
Roragems is not responsible for delays caused by third-party courier services.
